1 Year / 1200 Hours
Standard product warranty
Support beyond delivery
Reliable power deserves reliable support.
Lotus is committed to providing reliable products and dedicated after-sales support. Our goal is to ensure maximum uptime, long-term performance, and complete peace of mind for our customers.
Our technical team supports every system from professional commissioning and operator guidance to scheduled maintenance, diagnostics, repairs, and genuine spare-parts supply.
10 Years
After-sales service commitment
Warranty coverage is subject to the product model, operating conditions, commissioning records, and scheduled maintenance requirements.
Complete service capability
Everything required to keep your system ready.
Specialized support designed to protect performance, reduce downtime, and extend equipment life.
Experienced Service Technicians
Trained specialists provide accurate inspection, maintenance, troubleshooting, and repair for generator systems.
Commissioning & Startup
Professional initial startup, system checks, operating verification, and essential operator guidance.
Genuine Parts Delivery
Access to genuine and compatible service parts helps maintain reliability, safety, and long-term performance.
Fast Response
Responsive technical coordination helps identify issues quickly and return critical equipment to service sooner.
Preventive Maintenance
Planned inspections and servicing reduce unexpected failures and preserve dependable system operation.
Technical Consultation
Practical guidance for operation, service planning, spare parts, and technical decisions throughout equipment life.
Service that keeps your power running. Expert support, genuine parts, and dependable response throughout the life of your equipment.
A clear support journey
From first startup to long-term operation.
A documented service workflow keeps responsibilities clear and helps every request move efficiently.
Register & Document
Record product details, commissioning information, and warranty documentation for future service needs.
Commission & Verify
Complete startup checks and confirm safe, correct operation under the intended application conditions.
Maintain & Protect
Follow scheduled maintenance intervals and use approved consumables and parts to protect equipment health.
Diagnose & Restore
Report issues with operating details so technicians can diagnose efficiently and restore reliable service.
Lotus Service Support
Contact service team
Need technical support or warranty assistance?
Share your generator model, serial number, operating hours, location, and a short description of the request so our team can assist you faster.